Pimary contact: erol@ibllama.com
Response window: 3–5 business days (Mon–Fri, PST)
Please include device + OS, app version, and reproduction steps.
Email Template:
To: erol@ibllama.com
Subject: IB Llama Blackjack Support – <short issue summary>
Hi IB Llama Support,
• Name:
• Preferred reply email:
• Device + OS version:
• App version (Settings → About):
• Issue type (bug, billing, feature request, other):
• Detailed description:
• Steps to reproduce (if applicable):
• Screenshots / screen recordings: (attach if available)
• Additional notes:
Thank you,
<Your Name>
Feel free to copy/paste this into your mail client. The more detail provided, the faster we can reproduce and resolve the issue. For urgent outages, mark the email as high priority; all other inquiries will be handled in the order received.